Make the other person feel important, and do it sincerely.
People yearn to feel important. We can do extraordinary things to feel important. From the pyramids in Egypt to the Taj Mahal in India, some of man’s greatest works of architecture were designed because someone wanted the feeling of importance.
Talk in terms of other people’s interest.
The ability to talk in terms of other people’s interest is a skill that must be mastered if you are to succeed in your journey of becoming a master communicator.The key here is to be interested in the subject matter that fascinates the other person.
Be a good listener. Encourage others to talk about themselves.
The art of conversation is the art of listening. God gave us two ears and one mouth for a reason. There are two different forms of listening, active and passive. Active is the one you really want to master and like all the other eight principles, [...]
Remember that a person’s name is to that person the sweetest and most important sound in any language.
This post is about remembering names. Remembering a person’s name can be one of the hardest skills of communication to master yet the ability to recall from memory a first and last name of someone you just met [...]
Smile
If there is one thing you can do right now, at this moment, to change your state of mind it’s smiling. A simple smile can light up a room, start a conversation, indicate interest, and win others to your way of thinking.
Become genuinely interested in other people.
Here’s a fun one. How do you become genuinely interested in someone you don’t like?
The truth of the matter is everyone has their own strengths and weaknesses. The difference between the expert communicator and the novice is the unique ability to highlight other people’s strengths in conversation.
Arouse in the other person an eager want –
To arouse an eager want is not to manipulate. The purpose of arousing an eager want to reach an agreement that benefits both parties. Manipulation is defined as controlling or influencing others to your own advantage. (Took it straight out of Google definitions).
Give honest, sincere appreciation.
When influencing other people around you it’s important to sincerely appreciate a job well done. I’ve been fortunate to be both an employee and employer in my working career for multiple businesses small and large.
Don’t Criticize, Condemn, or Complain.
Easy enough right? This is the only principle of the 30 or so total principles taken from Dale Carnegie’s Golden Book that uses a negative. This principle is telling you what NOT to do instead of the action to take.