Privacy Policy

Effective Date: 1 March 2026

Welcome to Goldenbet Casino. Your privacy is important to us, and we are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Controller Information

Goldenbet Casino is operated by Goldenbet Ltd, a company registered in the United Kingdom.

Registered Address: 25 King Street, London, EC2V 8AB, United Kingdom

Email: [email protected]

Phone: +44 20 7946 0958

2. Information We Collect

We collect and process the following types of personal data:

Identity Data: full name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, account preferences.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

We collect your personal data through various methods, including:

When you register an account or update your profile on our website.
When you make deposits, withdrawals, or engage in transactions.
Through cookies and similar tracking technologies when you visit our website.
When you communicate with us via email, phone, or live chat.
From third-party sources such as identity verification services and payment providers.

4. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage your account and access to our services.
To process your payments and transactions securely.
To comply with legal and regulatory obligations, including anti-money laundering and age verification.
To improve our website, products, and services through analysis and feedback.
To communicate with you about your account, promotions, and updates (with your consent where required).
To detect, prevent, and respond to fraud, abuse, or other illegal activities.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract with you (e.g., providing casino services).
Compliance with legal obligations.
Your consent, where required (e.g., marketing communications).
Our legitimate interests, such as improving our services, security, and fraud prevention, balanced against your rights and freedoms.

6. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions to facilitate transactions.
Third-party service providers who help us operate our website and deliver services, under strict confidentiality agreements.
Affiliated companies within the Goldenbet group for operational purposes.

We do not sell your personal data to third parties.

7. International Transfers

Your information may be transferred to and processed in countries outside the UK. In such cases, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

9. Your Rights

You have the following rights regarding your personal data:

Right to access the personal data we hold about you.
Right to request correction of inaccurate or incomplete data.
Right to request erasure of your data in certain circumstances.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent at any time where processing is based on consent.
Right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

To exercise your rights, please contact us at [email protected].

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content and advertising. For detailed information, please see our Cookie Policy.

11. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

12. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Phone: +44 20 7946 0958

Address: 25 King Street, London, EC2V 8AB, United Kingdom